Every conversation at Acadecraft, in one place.

Syncup is the team's desktop app for chat, calls, notes and tasks. Install it now, then join the workspace when your invitation email arrives.

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Version 1.0.11 for Mac and Windows

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Aubergine

Get Syncup for your computer

Version 1.0.11 for Mac and Windows

Mac with Apple silicon M1 or newer, macOS 12 or later Download

Which Mac do you have? Open the Apple menu and choose About This Mac. "Chip" means Apple silicon; "Processor" means Intel.

All downloads

What's new

  1. 1.0.11People who join while your computer is asleep now show up in Members without restarting the app.
  2. 1.0.10Messages written offline are never sent under the next person's name, and catching up after a lost connection is more reliable.
  3. 1.0.9The sign-in screen no longer shows the server's address.

One window for the whole working day

Talk it through, call when typing is too slow, and keep the notes and tasks beside the conversation they came from.

Priya Nair

The outline for module 7 is ready for review.

NK2 replies
KM
Kabir Mehta

Voice-over slots are booked for Thursday.

🎙️ 2
Thread Content team
Aarav

Section 3 could go to the appendix.

NK
Neha

Done. Updated the PDF too.

Also send to Content team

From download to first message

Four steps, about five minutes. Pick your computer to see the right instructions.

  1. Install Syncup

    Open the DMG and drag Syncup into Applications. If your Mac asks about replacing the old SyncUp app (it has the same name), choose Keep Both while you still need your old chats.Run the installer. It installs for your account and opens Syncup when it finishes.

  2. Open it the first time

    Open Syncup from Applications. It's signed and checked by Apple, so your Mac only asks once whether to open an app from the internet: click Open.The installer isn't signed by Microsoft yet. If you see "Windows protected your PC", choose More info, then Run anyway.

  3. Accept your invitation

    Click the link in the invitation email from Syncup. The app opens and asks you to set a password. The link works for 7 days.

  4. Say hello

    Your groups appear on the left. Press ⌘KCtrl K to find anyone in the workspace and start a conversation.

Questions people ask first

My Mac says Syncup can't be opened

Syncup is signed and checked by Apple, so this means an old download. Delete it, download Syncup again from this page and open the new copy.

Windows says it protected my PC

Choose More info, then Run anyway. This appears because the installer isn't signed yet.

I haven't received an invitation

Invitations go out by email on launch day. Check your spam folder; if it isn't there, ask an admin to invite you again.

My invitation link expired

Links last 7 days. Ask an admin to send a new invitation from the admin console.

I forgot my password

Ask an admin to reset it from Admin console, Users.

Where are my old chats?

Syncup starts fresh. Your old messages, groups and files stay in the old SyncUp, which stays open for looking things up until the date we announce.

Calls connect but I can't hear anyone

Syncup relays calls through its own server when a network blocks direct calls, so check your microphone first: on a Mac, System Settings, Privacy & Security, Microphone must allow Syncup. If it still fails, tell the tech team which network you were on.

Is there a phone app?

Not yet. Syncup is for Mac and Windows.

How do I update?

You don't have to. Syncup downloads updates in the background; when it says "Update ready", quit and reopen it.